Effective starting: Feb 8, 2025
Introduction
We wrote this policy to help you understand:
What information we collect about you
How we use information we collect
How and when we share information we collect
How we store and secure information we collect
How to access and control your information
How we transfer information we collect internationally
As an internet company, some of the concepts below are a little technical, but we’ve tried our best to explain things in a simple and clear way. We welcome your questions and comments on this policy.
Scope of Privacy Policy
This Privacy Policy applies to the information that we obtain through your use of our Website or Downloadable Products.
Website: PDF Converter's website pdf-converter.ai and any related sub-domains and pages.
PDF Converter Services of our Website
Changes to our Privacy Policy
We may change this Privacy Policy from time to time. If we make any changes, we will notify you by revising the "Effective starting" date at the top of this Privacy Policy. If we make any material changes, we will provide you with additional notice (such as by adding a notice on the website, or by sending you an email notification).
What information we collect about you
Information you provide to us
We collect the following information:
Account and Profile Information: We collect information about you as you register for an account or use our services, includes:
lContact information such as email address
lBilling information such as name, credit card details, billing address and VAT number
User Files: We store user-uploaded files as well as the processed output files for the sole purpose of giving you enough time to process and download them.
Technical information we collect when you use our products
Web Logs: When you use our website, our servers automatically record information ("log data"), including information that your browser sends whenever you visit a website. This log data may include your Internet Protocol address (IP), the address of the web pages you visited, browser type and settings, the date and time of your request and cookie data.
Information we collect from other sources
Information from third-party services: We also obtain information from third-parties and combine that with Information we collect through PDF Converter Services.
For example, we may have access to your Gmail address if you log into PDF Converter Services through the "Sign in with Google" feature. Any access that we may have to such Information from a third-party social or authentication service is in accordance with the authorization procedures determined by that service. By authorizing us to connect with a third-party service, you authorize us to access and store your email address that the third party service makes available to us, and to use it in accordance with this Privacy Policy.
How we use information we collect
We use the information we collect to provide you with the PDF Converter Services.
lWe use your Internet protocol (IP) address to (1) prevent fraud and (2) verify software license information.
lWe use your Contact information, such as email address, to communicate with you and provide you with customer support.
lWe use your Billing information to (1) provide you with an invoice; (2) allow you to pay the fees for using your product; (3) managing your account.
lWe use your Operating system information to verify software license information.
lWe use your Operating system information and Error information to fix software defects and improve our products.
How and when we share information
Third-party companies or individuals that we employ to process information on our behalf based on our instructions and in compliance with this Privacy Policy. For example:
lWe share your IP address, Billing information and Contact information with the payment processing companies we use.
lSome information we acquire may be collected by third party providers on our behalf.
Law enforcement agencies or government agencies. We only share information if we believe that disclosure is reasonably necessary to comply with a law, regulation or legal request; to protect the safety, rights, or property of the public, any person, or PDF Converter Services; or to detect, prevent, or otherwise address fraud, security or technical issues.
How we store and secure information we collect
Information storage and security
We use technical measures to secure your data. Data exchanged with the website is transmitted over SSL.
While we implement safeguards designed to protect your information, no security system is impenetrable and due to the inherent nature of the Internet, we cannot guarantee that data, during transmission through the Internet or while stored on our systems or otherwise in our care, is absolutely safe from intrusion by others.
How long we keep information
Account and Payment Information: We retain your account information for as long as your account is active and a reasonable period thereafter in case you decide to re-activate the Services. We also retain some of your information as necessary to comply with our legal obligations, to resolve disputes, to enforce our agreements, to support business operations, and to continue to develop and improve our Services.
User Files: All user-uploaded files as well as the processed output files will be permanently deleted after upload or processing respectively. We store the files for the sole purpose of giving you enough time to process and download them. No backups are made of these files. We don’t access your files without permission.
We store remembered images / watermarks in your browser's storage, so you can easily re-use them later. You can remove them at any time by clicking the delete button next to the item, by logging out or by clearing your browser's storage for the pdf-converter.ai domain.
How we transfer information we collect internationally
PDF Converter is a worldwide service. By using our products or services, you authorize us to transfer and store your information outside of your home country, for the purposes described in this policy. The privacy protections and the rights of authorities to access your personal information in such countries may not be equivalent to those in your home country.
How to access and control your information
You have options in relation to the information that we have about you described below. To exercise these options, please contact us. If you're an EEA user, you can:
lAccess the information we hold about you. We'll usually share this with you within 30 days of you asking us for it.
lTo have your information corrected or deleted. You can update your information in your settings. If you have problems updating the information or if you would like us to delete it, contact us at support@pdf-converter.ai.
lObject to us processing your information. You can ask us to stop using your information. We only send you marketing material if you've agreed to it, but if you'd rather we don't, you can easily unsubscribe at any time.
lHave the information you provided to us sent to another organization, where we hold this information with your consent or for the performance of a contract with you, where it's technically feasible.
Contact Us
If you have any questions about this Privacy Policy or concerns about your personal information, please contact us at support@pdf-converter.ai.