Last updated: 2026.07.08
This Privacy Policy explains how pdf-converter.ai ("pdf-converter.ai," "we," "us," or "our") collects, uses, discloses, stores, transfers, and protects personal information when you visit our websites, create an account, upload files, convert, compress, merge, split, edit, OCR, organize, export, or otherwise use our PDF and document processing services (collectively, the "Service").
This Privacy Policy is intended for users in the United States, United Kingdom, Canada, the European Economic Area, and other markets where the Service is made available. It should be read together with our Terms of Service, Refund Policy, cookie notice, checkout disclosures, and any supplemental notice we provide for a feature, region, or enterprise relationship.
This Privacy Policy applies to:
This Privacy Policy does not apply to third-party websites, payment processors, analytics providers, cloud platforms, advertising networks, or integrations that we do not control. Those third parties are governed by their own terms and privacy policies.
For website operations, account administration, subscriptions, billing, customer support, fraud prevention, product analytics, and our own business operations, pdf-converter.ai generally acts as a controller, business, or equivalent decision-maker under applicable law.
When we process uploaded files, document content, or account-related data on behalf of a business customer using the Service, the customer may act as the controller or business, and pdf-converter.ai may act as the processor, service provider, or equivalent vendor.
If your personal information is included in a file processed by one of our customers, you should contact that customer first. We will assist our customer where required by law and our contractual obligations.
We collect information directly from you, automatically from your use of the Service, from your organization, and from service providers or partners supporting our operations.
We may collect your name, email address, password or authentication credentials, company name, subscription status, account preferences, country, language, time zone, and communication preferences.
We may collect billing name, billing address, tax information, invoice records, subscription plan, renewal information, cancellation history, payment status, and transaction metadata. Payment card details are generally processed by our payment processor rather than stored in full on our own systems.
We process files, documents, PDFs, images, OCR inputs, conversion outputs, filenames, file metadata, and related content that you upload, generate, modify, export, or otherwise process through the Service.
Depending on how you use the Service, files may contain personal information, confidential information, business records, signatures, images, financial information, employment information, or other sensitive content. You are responsible for ensuring you have the legal right to upload and process such content.
We may collect IP address, browser type, operating system, device type, session information, feature usage, access times, referring URLs, error logs, crash data, diagnostic data, and security events.
We may use cookies, local storage, pixels, SDKs, and similar technologies for essential site functionality, login persistence, fraud prevention, preference management, analytics, attribution, and marketing where legally permitted.
We may collect the contents of support requests, billing inquiries, messages, attachments, chat transcripts, survey responses, and communication records when you contact us.
We may receive information from payment providers, fraud prevention providers, cloud hosting providers, analytics providers, customer relationship tools, advertising partners, enterprise customers, and public sources where legally permitted.
We use personal information to:
We do not use private customer files to train public or shared AI models unless we separately disclose that practice and obtain any legally required consent.
Where GDPR, UK GDPR, or similar laws apply, we generally rely on one or more of the following legal bases:
Where we rely on legitimate interests, we consider whether those interests are overridden by your rights and freedoms.
We may disclose personal information to:
We require service providers to use personal information only for authorized purposes and to protect it with appropriate safeguards.
We do not sell personal information for money.
Some privacy laws define "sale," "sharing," or "targeted advertising" broadly. Where required by applicable law, we provide methods to opt out of covered advertising or cross-context behavioral advertising activities.
Where required, we will honor legally recognized opt-out preference signals, such as Global Privacy Control, for the browser or device from which the signal is received.
We may store and process personal information in the United States, Canada, the United Kingdom, the European Economic Area, and other jurisdictions where we or our service providers operate.
Where required, we rely on recognized transfer mechanisms such as standard contractual clauses, the UK International Data Transfer Addendum, adequacy decisions, contractual safeguards, or other lawful transfer mechanisms.
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer period is required or permitted by law.
General retention principles include:
Backup copies may remain for a limited period before being overwritten or deleted through standard backup cycles.
We use administrative, technical, and organizational safeguards designed to protect personal information, which may include access controls, authentication safeguards, encryption in transit where appropriate, monitoring, logging, vendor review, and incident response measures.
No service can guarantee absolute security. You are responsible for maintaining the confidentiality of your credentials, controlling access to your account, and ensuring that users you authorize are permitted to process the files they upload.
Depending on your location, you may have rights to:
To exercise your rights, contact support@pdf-converter.ai. We may verify your identity before responding.
Residents of California and certain other U.S. states may have additional rights. The California Attorney General explains that California residents may request disclosure of the personal information collected about them, request deletion, request correction, opt out of sale or sharing, and limit certain uses of sensitive personal information, subject to exceptions and verification requirements. See the California Attorney General's CCPA page for a summary of those rights.
We will not discriminate against you for exercising privacy rights protected by law.
For Canadian users, we collect, use, and disclose personal information only for purposes that a reasonable person would consider appropriate in the circumstances. The Office of the Privacy Commissioner of Canada explains that PIPEDA's fair information principles govern how personal information is collected, used, disclosed, and accessed in the private sector.
For EEA and UK users, the European Commission explains that EU consumer and privacy laws require traders to provide specified information before contracts for services or digital content are concluded online and to address applicable rights and disclosures in distance contracts.
You may also have the right to lodge a complaint with your local data protection authority.
You may opt out of marketing emails by following the unsubscribe instructions in the message or by contacting us. We may still send operational messages such as security, billing, service, legal, or support notices.
The Service is intended for users who are at least 18 years old or the age of majority in their jurisdiction. We do not knowingly collect personal information from children under 16.
If you believe a child has provided personal information to us, contact support@pdf-converter.ai and we will take appropriate steps.
We may update this Privacy Policy from time to time. If we make material changes, we may provide notice by updating the date above, posting an in-product or website notice, or contacting you through appropriate channels where required by law.