How can we help you?

PDF Converter will automatically save the downloaded file locally on your device after it has successfully processed your PDF, you can find it in the local download folder.

PDF Converter treats your personal information and data with the utmost respect. We use advanced LLS encryption to protect your information and delete your files from our servers shortly after processing is complete.

For more information, please see our Privacy Policy and Terms of Use.

If you believe there are any deficiencies, please contact our security team at support@pdf-converter.ai

PDF Converter has almost no device or system limitations. You can use it on all devices connected to the Internet through different browsers (Chrome, Firefox, Explorer, Safari, etc.).

All our notification emails will be sent to your email address within one minute. If after 5 minutes you still haven't received any relevant email, please check your Spam or email us.

After logging in, you can update your username and password through the Personal Center.

If you have forgotten your password, you can request a password reset from the login page.

If you have already paid but still receive a restriction message, you may have logged in to wrong email address, or you have run out of tokens. If this is not the case, please contact our technical team at support@pdf-converter.ai.

We currently support credit card, PayPal, Stripe and other payment methods, you can check on the shopping cart.

The common reasons for the transaction being declined may be as follows:

PDF Converter will auto-renew before your plan expires, if you want to cancel the auto-renewal, you can enter your personal center page or contact us.

You will be notified by email of your successful purchase. This email contains detailed information about your purchase and you can save your invoice by clicking "Download Invoice" in the email.